Terms of service

Cancellation by FootPrint

Please be aware that there are occasions when we might be unable to process an order and have to cancel it. We have the right to refuse or cancel any order at our discretion for various reasons. Reasons for cancellation may include limited stock availability, discrepancies in product or pricing details, or concerns flagged by our credit and fraud prevention team. We might also need extra verification or information before we can finalize any order. If your order is partially or fully canceled, or if we need more details to proceed with it, we will get in touch with you. In cases where your order is canceled after your credit card has been charged, we will ensure the amount is refunded to your Card Account.

Cancellations by the Customer

FootPrint holds the discretion to approve or deny requests for order cancellations, based on various factors. Typically, if a cancellation request is received and the order hasn't been processed or approved by us, we will proceed to cancel the order and issue a full refund. However, we are unable to cancel orders that have already been processed and approved.

Fraudulent /Declined Transactions

FootPrint maintains the right to reclaim the cost of goods, collection charges, and legal fees from individuals who engage in fraudulent activities on the site. Additionally, we reserve the right to take legal action against individuals for fraudulent use of the site or any other illegal activities that violate these terms and conditions.